F A Q

HOW DO I RETURN WHOLESALE PRODUCTS?

At Bwason Dous, we take pride in offering high-quality beverages and beverage-making packets. Due to the nature of our products, we do not accept returns on packets designed for making beverages, including but not limited to our Kremas drink packets. This policy is in place to ensure the safety, quality, and integrity of our products.

If you have received a damaged or defective product, please contact us within 14 days of receiving your order, and we will assist you with a replacement or refund.

By purchasing wholesale from Bwason Dous, you acknowledge and agree to our no return policy on beverages and drink packets. For any questions or concerns, please contact us.

MY ORDER(S) IS FAULTY, CAN I RECEIVE A REPLACEMENT?

In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team using the CONTACT page, and we will respond within a timely manner. Please be sure to provide a clear description of the issue.

HOW SOON WILL I GET MY REFUND?

You should expect a refund within 5-7 business days.